Professional Behavior

posted: Friday, April 8, 2016

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Choosing a career, in whatever field, implies choosing to adopt the behavioral standards associated with that career. In most fields, treating the people around you in the manner that you would like to be treated is a given. That is just a fundamental principal in dealing with our fellow humans.

In sales, the Golden Rule, the attitude of service, and a strong desire to problem-solve are so vital, that without them, a salesperson's career is limited or soon-to-be nonexistent!

One of the most interesting and challenging aspects of sales lies in finding the path, with each and every customer, to accomplish that, and to charm the socks off of them as you are doing it! Every customer wants to leave your presence knowing that they are special in your eyes, that you will go to the ends of the earth to make certain that their experience with your company is excellent, and that they can rely upon you and your company to serve their consumer needs every single time!

With your career as a professional salesperson, you accept that these are the ground rules. Within you, there already exists the personality characteristics that enable you to do this cheerfully day after day. Knocking someone's socks off is a skill you LOVE about yourself!

That said, within each and every customer lies the potential to challenge your abilities, your patience, your repertoire of interaction techniques, and the rules of your company.

No matter what, no matter how upsetting a situation might be, no matter why a given customer is behaving less than wonderfully, no matter what the realities that you must relay to a customer, no matter how negative a situation is, it is ALWAYS a part of being a professional salesperson to interact with customers in the most humane, positive, upbeat, kind, ethical manner of which you are capable! If a situation is truly putting you in physical danger, deal with that! Generally, physical danger is not the problem, so creating a win-win situation for the customer (and therefore, your store) is in your best interests!

Aren't you likely to be taken advantage of by manipulative customers? Maybe...which works to the greater good: keeping the customer's good will and business, or ticking them off and having them express their dissatisfaction with all of their friends and/or associates for as long as they are capable of carrying a particular grudge? The customers who truly do this on a routine basis are rare (thankfully!) so it remains a best practice to be congenial and service oriented even in the most trying of circumstances!

FINAO - Brad Huisken

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