Training Part 3!

posted: Friday, April 16, 2010

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We've covered the first five keys to effective training, so today we will examine the next three. As we've discussed, all of us are more likely to learn effectively if we are actively involved in the process. With that said, let's kick it off with number six.

Training must be completed in phases: Just as training should be done in a certain order, it should also be done in phases. For example if you are training someone on how to use the computer to track inventory, it is vital that you train him or her how to find an item before you train him or her how to order new items. The next phase might be something like how to complete an inventory by using the computer. Always train in phases and include following up to make sure the process was done correctly and then give positive feedback.

The trainee must understand the philosophy behind what you are teaching: When people have an understanding of why things are done a certain way or in a certain order, they are much more likely to follow the guidelines and procedures that you are teaching them. For example, when you explain to them that using a specific closing technique will lead to increased sales and add-ons, they are more likely to follow the advice because every salesperson wants more sales. So don't just "tell" them to use that technique, give them the reason why and your results will be much better.

The trainee must complete a written understanding of what is being taught: Training cannot be effective if you are not completely sure that the trainee is receiving the information that you are giving to them. The easiest way to check their understanding is to have the trainee do a written evaluation on the training. Simply have the trainee write a brief essay and/or answer some multiple choice questions to ensure they have learned the information they are going to need to be successful.

Next time we will continue our review of effective training when we look at the last two keys; as well as, the five criteria for training successfully. Today I leave you with this thought; every person is different and learns in different ways and at different speeds. As a trainer, don't ever be afraid to adjust your training to each individual.

FINAO - Brad Huisken

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